Tracking Payment Status
Every payment in the platform follows a structured lifecycle, allowing you to monitor its progress from creation to completion. You can view payment statuses in Payments or My Payments.
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Last Update 5 bulan yang lalu
Primary statuses:
- Created - The payment has been successfully recorded in the system, but has not yet been sent.
- Emailed - The system has sent an email with a secure e-check link to the assigned payee.
- Open for Print - The payee has accessed the e-check from their email link.
- Printed - The payee has printed the e-check.
Draft payments:
- Draft - Payment saved for review or editing before sending.
Additional statuses:
- Requested > Payment creation has been requested, pending processing.
- Void > The payment has been canceled and will not be processed.
- Try To Print > A printing attempt has been detected for the payment.
- Could Not Print > The e-check could not be printed due to an error.
- Expired > The secure link to the e-check has expired before printing.
- Cleared > The payment has been successfully processed and cleared by the bank.
Email Statuses:
- Delivered > The email with the e-check link was successfully delivered to the payee’s email server. This status confirms email delivery, but does not indicate that the payee has opened the link.
- Not Delivered > The system attempted to send the email, but delivery failed (for example, due to an invalid email address, mailbox issues, or email provider rejection).
These statuses give you complete visibility into each payment, allowing you to track progress, detect issues, and ensure secure processing.